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Delivery

To ensure a Next Day delivery, orders must be placed before mid-day using Paypal, as this is an instant payment method. We operate from Monday to Friday, and orders placed Friday afternoon will be processed the following Monday. Orders dispatched on Friday via Next day delivery will be delivered the next working day (Monday) unless you contact us first and we can arrange a Saturday delivery for a surchage.

All standard orders to the UK Mainland carry a £3.75 (inc VAT) delivery charge, and are typically despatched the same day - excluding Saturday and Sunday - and usually arrive 2 - 5 days after despatch.

Orders received after mid-day will be processed the following day (excluding Saturdays and Sundays), and we aim to despatch all orders within 1 working day.

Orders are sent out using Royal Mail, although we use carriers for certain bulkier items, and to certain delivery destinations. You should receive your items 3 - 6 days after ordering.

Please be aware that we reserve the right to request additional postage in the rare event that the weight and destination of the order far exceeds expected delivery costs. We may also cancel an order if the additional cost cannot be met, or if the buyer requests cancellation.

We use Paypal and Worldpay as forms of payment, and where Paypal is instant payment, Worldpay requires up to 24 hours for payment to clear. We do not usually send items out before payment has cleared.

For any problems or issues regarding delivery, please use our contact form and we will endeavour to rectify the problem.

Please see the specific delivery details below:

Storage Heaters:

Storage heaters are delivered by pallet due to the heavy weight of the accompanying bricks. Please make sure that you supply a phone number so that we and the pallet delivery company can call you to ensure that you are in to receive the item. Delivery can be between 2-4 working days and we will confirm with you which day it will be delievered.
There will be a surchage for rearranging orders that were unable to be delivered and items will not be dispatched without prior contact between ourselves and the customer.

Outlying areas (such as the Scottish highlands and islands) may carry an additional charge for delivery. Please contact us first if you are unsure if you fall into these areas.
Scottish Highlands is normally an additional £40 for storage heaters.

Standard UK Mainland Delivery

Under £150:

For delivery to Mainland UK, there is the option of Standard Delivery or Next Day Delivery. Standard delivery is Royal Mail 2nd Class and carries a £3.75 inc VAT charge. Next Day Delivery is for those wanting a quick delivery, and the charge is £6.25 inc VAT. We do ask that you supply a telephone number if you choose this option, which will be passed onto the carrier.
Please note, for certain areas of the UK there is sometimes a surcharge from couriers for Next Day Delivery. We will contact you as soon as possible if this occurs to discuss the options.

Please note that any order placed after mid-day may not get processed until the following working day, and orders placed using Worldpay may also be delayed whilst waiting for payment to clear.

Over £150 (Excluding VAT):

Delivery is free, and a Next Working Day Carrier will automatically be used. Next day AM deliveries are still chargeable. Please supply a telephone number for the carrier.

 

Scottish Highlands

Under £150:

Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Carrier takes about 2 days, with a minimum charge of £15.00. Please supply a telephone number for the carrier.

Over £150:

Delivery is individually quoted for orders over £150, depending on the size and weight of your order and takes about 2 days. Please supply a telephone number for the carrier.
Delivery for storage heaters normally incurs an additional charge of £40 due to the need to delivery them via pallet delivery services.

 

Scottish Islands

Please contact us first for a quote before placing your order, thank you.

 

Northern Ireland, Isle of Man and Scilly Isles

Postcodes: BT, IM, TR21-25. Carrier takes about 3 days, with a charge of £15.00. Delivery is still £15.00 for orders over £150. Please supply a telephone number for the carrier.

 

Channel Islands

Postcodes JE AND GY. Carrier takes 2 - 3 days, with a charge of £15.00. Delivery is still £15.00 for orders over £150. Please supply a telephone number for the carrier.

 

Rep of Ireland

Carrier takes about 3 days, with a cost of £15.00. Delivery is still £15.00 for orders over £150. Please supply a telephone number for the carrier.

 

Please note; failure to supply the correct delivery option will result in delay to your order. To ensure deliveries are not held up unnecessarily, please choose the correct delivery zone for the area in which the item is being delivered to, thank you.

Please also be aware that, although every attempt is made to ensure deliveries get despatched as soon as possible, orders placed after mid-day may not be processed until the following day, and on occasion, short delays can be experienced whilst waiting for payment to clear, or for weekends where we do not operate.

Although the delivery methods we use usually result in very fast transit times (often within 2 days), on occasion items go missing in the post which is out of our control, and we will do all we can to rectify problems where we can.

Every effort is made to ensure items are in stock, but please understand that vary rarely an item is out of stock and requires ordering from the manufacturer. In this instance there may be a slight delay, but we will use the fastest delivery methods to avoid any further delays. If you have an urgent requirement, please check stock before ordering.

Please be assured that any problems that arise are always dealt with in a timely and professional manner.